Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@jaceyjewelry.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@jaceyjewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union – Right of Withdrawal
If your order is being shipped to a European Union member state, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. If the deadline falls on a weekend or public holiday, it extends to the next business day.
How to start a return or cancellation request: Please log in to your customer account at https://account.jaceyjewelry.com
- For fulfilled orders: select "Return" on the order page
- For unfulfilled orders: select "Cancel" on the order page
Conditions: Your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
Refunds: Once we receive and inspect your return, we will process your refund within 14 days. Your refund will include the original standard outbound shipping cost. The refund will be applied to your original payment method.
Exceptions: The right of withdrawal does not apply to custom or personalized items made to your specifications.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jaceyjewelry.com.